Subscription Plan's Return & Refund
We want to provide the best service to our customers. At weleny.com, customer satisfaction is always our top priority. We hope you love what you ordered! But just in case you're not 100% satisfied, we've also made the return process super easy. Please contact us at firstname.lastname@example.org.
See below for more information on our returns and refunds policy.
How to unsubscribe?
- If you do not want to purchase this service before delivery, you can contact us to cancel this transaction and get a refund.
- If you do not want to continue to subscribe to this service, you can contact us to terminate the service, and we will return your remaining amount. After that, you can also reorder without worry.
How Long Do I Have To Make A Return?
After receiving the goods, you have 3 days to try it on, if you are not satisfied or you don't like it, you can choose to return it.
How long does it take for the refund amount to be returned to the account?
In general, the refund amount will be returned to your original account:
- Paypal account refund: up to 48 hours
- Credit card refund: between 7-14 working days
- Wallet refund: up to 24 hours
- Please be sure to contact us within 3 days after receiving the goods, otherwise we will not be able to process them.
- Must be an item purchased at WELENY.COM.
- The product has not been washed/worn, which does not affect secondary sales.
- If there is any quality problem, please contact us as soon as possible, and be sure to provide clear and accurate photos.
- We do not accept products that you return without contact.
- Please note that WELENY is not responsible for any delivery failure caused by the negligent behavior of the customer. Negligence includes, but is not limited to, refusal of shipping confirmation and incorrect consignee information (such as order address, contact number or name of consignee). In this case, we cannot submit a refund for you. If you find that the order information is incorrect, please contact us at email@example.com.
Still Need Help?
If you have more questions, please contact our service team.