Shipping & Tax
WELENY.COM supports standard free delivery services to customers in various countries/regions in China（except remote areas）. When your order is over $49+, you can enjoy free shipping. If the order amount is less than $29, you will need to pay $7.99 for shipping. Hope you can be clear.
Under normal circumstances, order processing time is 2-4 business days (very few products may be delayed appropriately).
Since we will ship the products as soon as they are ready, sometimes we will ship them separately. After we ship, we will send you the tracking number of the logistics company via email. Depending on the selected logistics company, there may be a delay of one working day from when we send the order to when we get the shipping tracking number. If you have not received our tracking number, it means that we may not have sent your order or the tracking number information has not been updated. I hope you can understand.
Holidays: The order processing time will be delayed by 3-5 natural days than normal.
In particular, during the Spring Festival holiday, the order processing time will be extended for 15-20 days.
Delivery time is about 1-2 working days (not including the day of placing the order and the time for processing the order). Shipped before 6:00 pm from Monday to Friday. Orders placed on weekends or holidays will be shipped on the next working day. In order to protect your consumer rights, all orders will undergo a full range of quality inspections. Sometimes, orders placed during holidays, weekends, and special promotions may require more processing time, which may cause a slight delay in the processing of your order. Thank you very much for your patience.
We will provide you with the following two shipping methods:
1. Standard shipping: When your order is over $49+, you can enjoy free shipping. If the order amount is less than $49, you will need to pay $7.99 for shipping. Under normal circumstances, the delivery time for most countries and regions is 5-10 working days, and the shipping time for Europe and the United States is about 3-7 working days; the delivery time is usually 7- 15 working days.
2. Express Shipping: In order to allow you to get the goods you bought on WELENY.COM as soon as possible, we will provide expedited shipping services. The delivery time for most countries and regions is 3-5 working days, and the shipping time for Europe and the United States is about 3-4 working days; the delivery time is usually 5-8 working days. If you choose this shipping method, you have to pay an extra $14.99.
WELENY cannot guarantee the arrival date of the package if it is out of our control, such as weather-related, local customs clearance or other transportation delays.
Please note: We are not responsible for items lost in transit, but we are happy to help you find your package.
This is about the procedure in your country/region. Your official customs will determine your product.
Before placing an order, you must understand the custom service procedures in your country/region. When the package arrives in your country/region and generates taxes or duties, the delivery company will contact you about the taxes or duties that you will be responsible for, and you will bear the cost at that time.
When you order our website, you will accept the tax rules of your country/region.