Here are 3 guidance methods to track your order.
1. Email Inquiry
- After the order is processed, we will send an email with the shipping information of the order, including the logistics company that delivered the parcel, the tracking number of the parcel, and a link to the logistics website to check the shipping status of the parcel.
- Parcel tracking link: https://www.17track.net/en
Enter your tracking number to track the status of the delivery.
2. Log in to WELENY to inquire
- Immediately after you successfully place an order, you will receive an email with information about the order, which contains the order number of the order.
- Go to the WELENY website and log in to "My Account" and you will be taken to your account home page; you can set it up according to what is on the dashboard.
- In "Orders" you can get an overview of your order history and its status.
3. Contact us
Our customer service team is happy to help you track your order and we will answer any questions you may have about order shipping.
Order processing time usually takes between 1-4 business days. If your order has not generated a tracking number after one week, please contact us at your email address.