Track Your Order

Keeping you updated every step of the way.

You can track your order using any of the following methods.

Check Your Shipping Email

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Once your order has been shipped, you'll receive a confirmation email containing:

  • Your tracking number
  • Shipping carrier
  • Tracking link

You can also track your shipment directly here:

Track Your Package → 

Log In to Your WELENY Account

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Sign in to My Account to view:

  • Order status
  • Order history
  • Shipping updates
  • Tracking information

Contact Customer Care

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Need assistance? Our Customer Care team is happy to help.

If you haven't received a tracking number within 7 business days after placing your order, please contact us and we'll be happy to assist you.

Email: service@weleny.com

Order Journey

  • Processing Time: 1–4 Business Days
  • A tracking number will be emailed once your order has been dispatched.

Need assistance?
Contact our Customer Care Team.

Contact US